Do this well or not at all.
The explosion in social media usage in just the last five years is testament to its importance and versatility as a marketing tool. Word-of-mouth has always been the most valuable form of advertising. With social media, word-of-mouth is now digital and, as a result, exponential. This cuts both ways, because a dissatisfied customer is more likely to share their experiences with their friends than a satisfied one would be.
Having a constant social media presence can not only be used to promote your business’ brand, it can also search and intercept potentially damaging complaints and turn them into sources of opportunity. We offer consulting and complete campaign management options for the major social media sites including but not limited to: Facebook, Twitter, Instagram, and Pinterest.